Refund policy
At AMnova Shop, we want you and your child to be happy with every purchase.
We offer a 5-day return policy, meaning you have 5 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return:
- Item must be unused
- Item must be in original packaging
- Proof of purchase or order number must be provided
Return requests must be sent to: admin@amnova.ai
Our team will review the request and provide return instructions.
Damaged or Defective Products
Please inspect your order immediately upon delivery.
If you receive:
- Damaged product
- Defective product
- Incorrect item
You must record a clear unboxing video while opening the package.
The video must show the package opening from the beginning without edits.
Within 24 hours of delivery, send:
- Unboxing video
- Photos of product
- Order number
to: admin@amnova.ai
If the claim is verified, we will provide:
- Replacement
or - Refund
Claims without an unboxing video may not be accepted.
Non-Returnable Items
For safety and hygiene reasons, the following cannot be returned:
- Used toys
- Opened packaging
- Hygiene products
- Clearance or sale items
Exchanges
Direct exchanges are not offered.
Customers may place a new order after completing the return process.
Refund Processing
Once the returned item is received and inspected, we will notify you.
If approved:
Refunds will be issued to the original payment method.
Refund processing time:
5–10 business days depending on bank processing time.
Order Cancellation
Orders can only be cancelled before shipping.
Once shipped or out for delivery, cancellation is not possible.